Frequently Asked Questions
General Hotel Information
Our guaranteed check in time is from 2:00 pm.
Requests for early check in is subject to availability and can be emailed to firstname.lastname@example.org.
The Como Melbourne has introduced intensified hygiene & prevention measures to ensure guests safety. The ALLSafe label verified by Bureau Veritas represents our new elevated cleanliness protocols and standards and provides assurance that these standards have been met in our hotels.
For more information on Accor ALLSafe measures please click here
No, we are not currently accepting cash payments to minimise contact due to Covid-19. A credit or debit card, as well as matching photo ID is required at the time of check in.
Our check out time is 11:00 am. Late check out fees of $25 per hour apply from midday. After 4:00 pm, the nightly rate of accommodation applies.
Requests for a late check out are subject to availability and can be made via Reception.
Yes. The Como Melbourne offers daily housekeeping service. To minimise contact during Covid-19, guests are not permitted in the room whilst housekeeping are servicing.
Yes, The Como Melbourne offers free cancellation on select room rates. Please refer to The Como Melbourne cancellation policy for more details about any exclusions or requirements.
Yes, a valid credit card is required to confirm your booking when you book your accommodation via our website. Please note that if you are settling your account with a credit card a 1.4% credit card transaction fee will apply.
Yes. ALL - Accor Live Limitless is our complimentary loyalty programme. You can join the programme by registering via this link, during your stay or when you make your reservation.
You will earn points for every stay with The Como Melbourne as long as your loyalty details are attached to the current reservation and you have booked on an eligible rate.